A1 just got a glowing review on Yelp that reads: They did a great job on fixing a crack we had in the seam of our basement wall. Very professional, well priced, and they took all meticulous precautions given the pandemic. I would recommend them highly! In this episode, the Crackman talks about the "meticulous precautions" aspect of that review and what they are doing to protect his team and his customers.
Narrator: It’s time once again for the “Crack Man Podcast” hosted by A1 Foundation Crack Repair. I’m Darren Kincaid here with the Crack Man himself, Rich Comeras. This podcasts provides expert basement waterproofing, concrete repair, and preventative maintenance tips for homeowners and businesses. A1 Foundation’s valuable insight will help avert a disastrous flood within the basement, health problems associated with water infiltration, and protect your biggest investment….your home. The topic of today’s podcast: A COVID-19 Update from the Crackman
Narrator: The topic of today’s podcast: A COVID-19 Update From The Crackman. So Rich I just read a glowing review on Yelp that reads: “They did a great job on fixing a crack we had in the seam of our basement wall. Very professional. Well-priced. And they took all meticulous precautions given the pandemic. I would recommend them highly.” Well first of all, congrats on a great review. But let’s talk about the “meticulous precautions” aspect to that video. What are you doing to protect your team, and your customers?
Rich: Well first off, what we do when we take a call and we schedule a job, we tell the people we’re concerned about their health as well as our health. And if they can, to not go into the basement for a couple of days before we go in, because that virus dies after a couple of days. Then we tell them, “When we get to the property, we’re going to call you from the driveway to let you know we’re there.” And then what we’ll do is we’ll have the door unlocked to the basement, we go into the basement. They’ve already received by email the proposal when limiting contact, and then we go over. We call the people that are upstairs, we’ll do a chat on the phone and tell them what we’re going to do, again. And we do the job. We wear masks, eye protection, and gloves, at all times. And then we have them leave a check for us somewhere, we put it into our plastic bag. And we give them the warranty, we’d leave that in the basement. So we try to be socially responsible in these very difficult times that we do have.
Narrator: Well that’s awesome. Sounds like you know what you need to do to take care of your team and your customers. So how is that working for you?
Rich: I’m getting a very good response from people. My team knows that we care about them as a family. And most people are very happy to see that we’ve taken the steps necessary to stop the spread of this dreaded enemy.
Narrator: Alright Rich, well congrats again on a great review. And thanks for taking all the necessary precautions when helping homeowners out with their foundation crack repair problems.
Narrator: If you have a basement water problem and think you need a professional, or, if you’d like more information on foundation repair and waterproofing topics, please visit A1FoundationCrackRepair.com or call Adam or Adam at (866) 929-3171. Or you can email them at firstname.lastname@example.org. Thanks for watching and keep that basement dry.