We are smack dab in the middle of Fall and during this tumultuous time of year, every day can bring it's own exciting conditions from heavy rain, to freezing conditions, and even snow. We try to always help our customers and others out there who have basement water problems. We've had some really heavy rains recently. One call that comes to mind was at 9:30pm on a Friday night. We got a call from a homeowner in Worcester. His sump pump wasn't working. I directed him to the sump pump and had him ensure that the outlet was working; it was. I then had him take the lid off of the sump pump basin, which was full of water and overflowing. I had him simply take the float, raise it and see if the pump went on, it did. The float had gotten stuck with minerals from the water. By just raising the float up and down a few times it got freed up and the pump started working again.
We are like a basement hotline. We'll talk folks through a lot of issues to save homeowners time and money. Another call was from a woman that had a stone foundation which was leaking. I asked her if it was flooding in from the corner, and it was. I had her go outside and check to see if there was a downspout from the gutter that got kicked off. There was, and she put it back on so the water was directed away from the home to stop the leaking.
However, because the water was coming in through the stones she wanted us to come out at a later date and fix it. The man with the sump pump called the next day, he was so grateful. But, he was also concerned that it may happen again, so he asked us to install a new sump pump and he would keep the existing one as back up.